
Horrible service
Hannah Ann Abi 10-09-2019Every guest walking into a hotel or restaurant anticipates more than just a meal—they expect warmth, attentiveness, and quality that leaves a lasting impression. Unfortunately, for Hannah Ann Abi, a visit to Hotel Shilpa Regency on September 10, 2019, became an experience she would rather forget.
In her straightforward review titled “Horrible Service”, Hannah expressed deep disappointment over the service and the overall dining experience. According to her, the quality and quantity of the food served failed to meet even basic expectations. Her brief but pointed feedback—“Horrible service. Very disappointed with the quantity and quality of food”—captures the essence of a visit that did not align with the standards typically associated with the hotel.
Such candid reviews are important not just for future guests but for the establishment itself. While Hotel Shilpa Regency has a long-standing reputation for hosting memorable events and offering quality hospitality, feedback like this serves as a reminder that consistency is key. The hospitality industry thrives on guest satisfaction, and a single unsatisfactory experience can overshadow numerous positive ones if not addressed with care and corrective measures.
Guest voices like Hannah’s shed light on areas that need improvement. Poor service and subpar food—whether in taste, presentation, or portion—can greatly diminish the value of a guest’s time and money. It becomes essential, then, for the management and staff to actively listen, evaluate feedback, and continuously strive to improve.
Hopefully, reviews like Hannah’s will lead to proactive steps—better staff training, quality checks in the kitchen, and a renewed focus on customer satisfaction. Only through accountability and a commitment to excellence can any service-oriented business uphold its reputation and regain the trust of dissatisfied guests.
Hotel Shilpa Regency encourages all patrons to share their experiences—positive or negative—as each voice contributes to shaping better services for everyone.